Cas3 Terms & Conditions – Malaysia Platform Terms of Use

Definitions & Interpretation

In these Terms & Conditions, the following words and expressions have the meanings set out below, unless the context requires otherwise:

• "cas3" or "Platform" refers to the cas3.best website and all services offered therein.
• "Member" or "You" refers to any individual who has registered an account with cas3 and uses our platform.
• "Account" refers to the user account registered by a Member on the cas3 platform.
• "Account Balance" refers to the total amount of funds held in a Member's account at any given time.
• "Bonus" refers to credits, incentives, free money, free spins, or other benefits granted by cas3 to Members.
• "Wagering Requirement" or "Wagering Requirement" refers to the total wagering amount a Member must complete before any bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required by cas3 in compliance with anti-money laundering regulations.
• "RM" refers to the Malaysian Ringgit (MYR), the official currency used on the cas3 platform.

Member Eligibility

To register and use the cas3 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Registering in your own personal capacity, and not on behalf of any other person.
• Not being a person who has self-excluded from the cas3 platform or any other betting platform.
• Not act as an agent, representative, or intermediary on behalf of any other individual or entity.
• Not fall within any category of persons prohibited by local law from accessing online gambling platforms.
• Possess full mental capacity to make rational and responsible financial decisions.

Cas3 reserves the right to request proof of eligibility at any time and to suspend or close any account that fails to provide the required verification.

Registration & Account Management

Each individual is only permitted to hold one (1) account on the cas3 platform. Holding multiple accounts is a serious breach of these Terms & Conditions and will result in the closure of all associated accounts and forfeiture of all balances and winnings not yet withdrawn.

By registering, you agree to:

• Providing accurate, truthful, current, and complete information, including your full name, date of birth, Malaysian mobile number, and a valid email address.
• Update your information within a reasonable time should any changes occur.
• Keep your account password confidential and do not share your login credentials with any other party.
• Notify cas3 immediately if you suspect any unauthorised access to your account.
• Be fully responsible for all activities that occur under your account.

Cas3 reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, proof of address, or other relevant documents. Failure to provide the requested documents within the stipulated timeframe may result in account suspension until the KYC process is completed.

Deposits & Payment Methods

Cas3 accepts deposits via the following Malaysian payment methods:

• Touch 'n Go eWallet – processed within seconds
• DuitNow – real-time transfers from a Malaysian bank account
• GrabPay – via your GrabPay account
• Boost – via the Boost app
• ShopeePay – via your ShopeePay account
• FPX (Online Banking) – including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and other major Malaysian banks

The minimum deposit amount is RM20 per transaction. The maximum daily deposit limit is RM50,000 unless a higher limit has been specifically set for certain VIP accounts. All deposits must be made from an account or eWallet registered in your own name — cas3 does not accept third-party deposits.

Withdrawal of Winnings

Cas3 members may request a withdrawal of winnings at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 per request.
• The maximum daily withdrawal amount is RM100,000 for standard members and can be upgraded for Premium and VIP members.
• All bonus wagering requirements must be fulfilled before a withdrawal can be processed.
• The KYC process must be fully completed before your first withdrawal can be approved.
• Withdrawals must be made to an account or eWallet registered under the same name as your cas3 account.

Withdrawal processing times are as follows:

• Regular Member – within 24 hours of an approved request
• Premium Member – within 2 hours of an approved request
• VIP Member – within 30 minutes of an approved request

Cas3 reserves the right to request additional verification before processing any withdrawal that exceeds RM100,000 or where suspicious activity is detected on an account. This is a standard security measure in place to protect our members.

Bonus & Promotions Terms

Cas3 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, cashback, enhanced odds, poker rakeback, slots rebates, and a VIP programme. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

General terms applicable to all cas3 bonuses:

• Each bonus may only be claimed once per Member, unless otherwise stated in the specific terms of that promotion.
• The welcome bonus is available exclusively to new members making their first deposit.
• All wagering requirements must be met before any winnings derived from bonus funds can be withdrawn. The wagering requirement for each bonus is clearly stated on the promotions page.
• Bonuses generally cannot be used across all games — some games may be excluded or may contribute at a lower rate towards the wagering requirement. Please check the specific terms of each promotion.
• Cas3 reserves the right to withdraw, amend, or void any bonus at any time if there is evidence of abuse or fraud.
• Unused bonuses will expire in accordance with the expiry date stated in the terms of the relevant promotion.

Game Rules

The cas3 platform offers a wide range of live casino games and Sports Betting. Game-specific rules are detailed in the relevant help section for each game. However, the following general rules apply to all games on cas3:

• All casino games at cas3 use a Random Number Generator (RNG) that has been certified by reputable independent testing bodies.
• Game outcomes generated by the cas3 system are final and binding, and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, cas3 will take appropriate action based on system records. Any incomplete bets resulting from a technical disruption will be fully refunded to the Member's account.
• Cas3 reserves the right to void or suspend any match or game under exceptional circumstances, such as a postponed match, extreme weather, or an unresolvable technical issue.
• For Sports Betting, all bets are final once confirmed by the system. cas3 reserves the right to void any bet accepted at odds that are clearly erroneous, such as those resulting from a technical error.
• Minimum and maximum bet limits for each game are displayed within the respective game interface and are subject to change from time to time.

Prohibited Conduct

The following actions are strictly prohibited on the cas3 platform and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Multiple account registration — each individual may only hold one active account at cas3.
• Providing false information during registration or the KYC process, including a false name, false date of birth, or tampered documents.
• Money Laundering — using the cas3 platform to transfer, conceal, or disguise illicit funds. cas3 cooperates fully with the relevant authorities in such matters.
• Payment fraud including the use of another person's credit/debit card or bank account without their authorisation.
• Exploitation of bugs or technical vulnerabilities — any Member who discovers a bug or technical vulnerability in the system is required to report it to cas3 and must not exploit it for personal gain.
• Use of automated software, bots, or assistive tools designed to gain an unfair advantage in any game.
• Colluding or cooperating with other players to manipulate game outcomes, particularly in poker and live games.
• Threatening, harassing, or abusive behaviour towards cas3 staff or other members.
• Bonus Abuse through hedging strategies (arbitrage) or any other strategy designed to exploit the cas3 bonus system.

Account Closure & Suspension

Cas3 reserves the right to suspend or close a Member's account at any time under the following circumstances:

• Breach of any part of these Terms & Conditions.
• Failure to complete the KYC process within the stipulated timeframe.
• Suspicious activity indicating possible fraud or money laundering.
• A self-closure request submitted by a Member through the cas3 Responsible Gaming programme.
• Instructions from relevant authorities or court orders.
• Death of a Member — the account will be frozen pending proper estate settlement.

Members may also voluntarily close their account at any time by contacting the cas3 support team. Any valid balance (not subject to outstanding wagering requirements) will be returned via the original payment method within 5 business days.

Where an account is closed due to a breach, cas3 reserves the right to withhold any balance, bonuses, and winnings pending an ongoing investigation. cas3's decision in such matters is final.

Responsible Gaming

Cas3 takes responsible gaming seriously. We provide the following tools to help Members stay in control of their gaming habits:

• Deposit Limit — set a daily, weekly, or monthly deposit limit. Limits take effect immediately and cannot be increased for 24 hours.
• Loss Limit — set a maximum loss amount before the system automatically blocks further play.
• Session Time Limits — set a limit on how long you play before the system prompts you to take a break.
• Temporary Break — suspend your account for a period of 24 hours, 72 hours, 1 week, or 1 month.
• Self-Exclusion — exclude yourself from the cas3 platform for a minimum period of 6 months up to a maximum of 5 years.

If you or someone you know may be experiencing a gambling problem, please contact the cas3 support team or seek professional help. The wellbeing of our Members is a priority that cas3 will never compromise on.

Limitation of Liability

To the extent permitted by applicable law, cas3 shall not be liable to any Member or third party for:

• Any financial losses incurred as a result of using the platform, including gambling losses.
• Service disruptions, delays, or technical errors caused by factors beyond cas3's control, including internet outages, third-party infrastructure failures, or natural disasters.
• Unauthorised access to a Member's account resulting from the Member's own negligence in safeguarding their login credentials.
• Gambling or betting decisions made by Members based on information or advice obtained from outside the cas3 platform.
• Any indirect, incidental, or consequential losses arising from the use of the cas3 platform.

Cas3's total maximum liability to any Member under any circumstances shall not exceed the total amount deposited by that Member in the 12 months preceding the date on which the liability claim is made.

Amendment of Terms & Governing Law

Cas3 reserves the right to amend, update, or add to these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or through an in-platform notification at least 7 days prior takes effect, except where an immediate amendment is required for security or legal compliance reasons.

Continued use of the cas3 platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes, please contact us to close your account before the new terms come into effect.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms & Conditions shall first be resolved through negotiation between both parties. Should negotiation fail, the dispute will be referred to final and binding arbitration.

If you have any questions about these Terms & Conditions, please contact the cas3 support team via live chat or email at support@cas3.best.